Completed Event: Baseball versus Murray State on June 9, 2025 , Loss , 4, to, 5
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Final
Baseball
4
vs Murray State
5
HD FAQs
3/9/2011 12:27:00 PM | Baseball
FAQs for HD Streaming are below. Click here for non-HD FAQs. Click here for customer care.
How do I control the video quality?
Duke Inside Access Baseball Gamecenter lets you adjust the video quality by controlling the video streaming bitrate. You can choose a bitrate (400Kbps, 800Kbps, 1600Kbps) that best matches your network's available bandwidth. The video player will default to 1600Kbps.
In addition, Duke Inside Access' adaptive streaming will automatically adjust the video bit rate to best fit your network's bandwidth. To turn on the adaptive streaming option, click on the button labeled "HQ" to the left of the volume controls. Please note that your media player may take a few moments to optimize performance while adaptive streaming is enabled.
In order to enable adaptive streaming, you will be prompted to install the NeuLion plug-in.
If you should run into any problems playing the video after installing the plug-in, you can switch back to standard streaming by clicking on the button labeled "HQ".
What is the NeuLion Plug-In?
The NeuLion Plug-In provides an optimized viewing experience for live and on-demand media streaming. The player automatically adapts to current network conditions to adjust the quality of the content based on the available bandwidth at any given time. This eliminates the buffering and stream interruptions that are so common when playing content from the Internet.
Do I have to install the NeuLion Plug-In to watch Gamecenter content?
The NeuLion Plug-In is not required to watch content. It is required to use the DVR functionality, 10 second rewind button, and enhanced video quality, including HD support.
What are the system requirements for the NeuLion Plug-In?
Windows
Processor: Intel Pentium 4 2.33GHz or equivalent minimum
OS: XP, 2000, 2003, Vista 7
Memory: 128 MB minimum, 512 MB recommended
Video: 32 MB minimum, 128 MB preferred
Browser: Internet Explorer 6+, Firefox 3.0+
Display Resolution: 800x600 minimum, 1280x1024 recommended
Bandwidth: 800kbps or higher
Mac OS X
Processor: PowerPC G3 600 MHz, Intel Pentium III 1 GHz
OS: OS 10.4+*
Memory: 128 MB minimum, 512 MB recommended
Video: 32 MB minimum, 128 MB preferred
Browser: Safari 4.0+, Firefox 3.0+
Display Resolution: 800x600 minimum, 1280x1024 recommended
Bandwidth: 800kbps or higher
* Mac OS X ver. 10.6 -- NeuLion Plug-In will only work if Safari is running in 32-bit mode.
You can verify this as follows:
1. Locate the Safari application in Finder. From the context menu, select "Get Info".
2. In the section labeled "General", ensure that the checkbox is selected for "Open in 32-bit Mode"
How do I install the NeuLion Plug-In?
Windows
1. When any functionality requiring the plug-in is selected, the system will detect whether or not the plug-in is installed. If an installation is required you will be prompted. Select the "Install" button to proceed.
2. Note the instructions provided in the installation window. Select the "Download" button to proceed.
3. The file setup_adaptive_plugin.exe will be saved locally to your PC. Execute this to perform the plug-in installation.
4. Once the installation is complete, please restart the browser.
Mac OS X
1. When any functionality requiring the plug-in is selected, the system will detect whether or not the plug-in is installed. If an installation is required you will be prompted. Select the "Install" button to proceed.
2. Note the instructions provided in the installation window. Select the "Download" button to proceed.
3. The file MacAdaptivePlugin.dmg will be saved locally to your Mac. Open this using the DiskImageMounter utility.
4. Double click the NeuLionAdaptive5944 package to launch the installation wizard.
5. Once the installation is complete, please restart the browser if it does not restart automatically.
How do I uninstall the NeuLion Plug-In?
Windows
1. From the desktop select Start -> Control Panel.
2. In the "Add or Remove Programs" applet, select "NeuLion Adaptive Plugin".
3. Select the "Remove" button.
4. Please restart the browser once the removal process is complete.
Mac OS X
1. Using the Finder application, select the device where the plug-in was installed from the Devices list.
2. Select the "Users" folder and open the home folder for the user which installed the plug-in. In most cases, this will be the current user. Alternatively, you can open the users home folder directly by selecting it from the "Places" list.
3. Once inside the users home folder, open the "Library" folder.
4. Open the "Internet Plug-ins" folder and delete npadaptiveplugin.plugin.
5. The browser should be restarted once the plug-in is deleted.
Why does the stream appear "choppy" or "jerky" at times?
The most likely causes for skipping or choppiness would be slow internet connection speed, or deficient CPU capabilities. Please be sure you meet the minimum requirements listed above. You can test your connection speed here .
Why is the content I selected not playing?
An antivirus or content filtering application (i.e. firewall) may be running. Either disable these types of services or consult the documentation for the application to understand how to configure it to not affect the player's ability to function properly.
How do I use the adaptive streaming capabilities of the NeuLion Media Player?
The NeuLion Media Player, by default, will play content using the Flash Player at a static bitrate of 1600 Kbps. You can select to use a static bitrate of either 400 Kbps or 800 kbps. These bitrate selections are located in the bottom right-hand corner of the player in the "BITRATE" selection list.
Alternatively, if the NeuLion Plug-In is installed, you can use the adaptive streaming capabilities by selecting the "HQ" button located in the bottom right-hand corner of the player. Once selected, three additional bitrates will appear in the "BITRATE" selection list; "Adaptive, 1600 Kbps and 2200 Kbps.
To experience the best media quality that will automatically adjust to your available network bandwidth we recommend selecting the "Adaptive" bitrate. The NeuLion Plug-In must be installed to use this feature. Once selected, the content will always be played at the best quality possible and avoid any instances of buffering or stream interruptions. You may disable the NeuLion Plug-In at any time by selecting the "HQ" button to toggle this feature off.
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